FAQs

Here you’ll find answers to some of the most common questions about Sparken products, orders, shipping, and more. If you need further assistance, feel free to reach out via our Contact Us page.

1. What makes Sparken candles unique?

Sparken candles are crafted with exclusive, nature-inspired scents designed to transform your space into a sanctuary. Each candle is made using high-quality, sustainable ingredients and reusable minimalist packaging, blending elegance with environmental responsibility.

2. Are Sparken candles eco-friendly?

Yes. Sustainability is at the heart of Sparken. Our candles are made with natural wax, lead-free cotton wicks, and fragrances free of harmful chemicals. Our packaging is designed to be reusable or recyclable to minimize environmental impact.

3. How long do Sparken candles burn?

Each Sparken candle offers an average burn time of 30 to 40 hours, depending on the product and usage conditions. For optimal performance, trim the wick to ¼ inch before each use.

4. What is the best way to care for my candle?

To enjoy a clean, even burn:

  • Trim the wick before every lighting.
  • Allow the wax to melt fully across the top during each burn to prevent tunneling.
  • Keep away from drafts, children, and pets

5. Where do you ship?

Currently, we ship across India. For international orders, please contact our support team at support@sparken.com to check availability.

6. How much does shipping cost?

We offer free standard shipping on orders above ₹999 within India. For orders below this value, a nominal shipping fee will apply, displayed during checkout.

7. Can I return or exchange my candle?

Yes. If you are not completely satisfied, you can return unused candles within 7 days of delivery. The product must be in its original packaging. Please refer to our Returns & Refund Policy for details.

8. How can I track my order?

Once your order is shipped, you will receive an email with a tracking link to monitor the delivery status in real time.

9. Are Sparken products safe for pets?

Our candles are made with non-toxic, pet-friendly ingredients. However, it is recommended to use candles in well-ventilated areas and keep them out of reach of pets.

10. How can I contact Sparken for further support?

You can reach us anytime at:
Email: support@sparken.com
Phone: +91 98765 43210
We aim to respond to all inquiries within 24–48 hours.